Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: Spetember 2025
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2. Payment Questions
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3. Shipping Questions
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4. Contact Questions

1. General Questions

What is Chefbites?

ChefBites is a multi-concept host kitchen, featuring local favorites, national brands, and new innovative concepts, all available for delivery. At ChefBites, there is something for everyone. Customers can order from any of our concepts, all in one order, and therefore avoid multiple delivery & extra fees.

How do I track my order?

Once your order has shipped, you will receive a tracking link via email/text. You can use this link to track your order.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Where is Chefbites located?

Our Restaurant is located at : 5957 NE 2nd Av, Miami, 33137

2. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

3. Shipping Questions

How long does shipping take?

Delivery time varies by location and time of day, but it usually takes between 20 and 30 minutes to receive your order.

How much does shipping cost?

Shipping is free on all orders over $30. For orders below this amount, a flat fee of $5 applies.

4. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing contact@chefbites.com or by calling our toll-free number at 786-919-3719.

What are your business hours?

Our business hours are 

 

Sunday through Wednesday : 10:00 Am to 01:00 Am

Thursday to Saturday : 10:00 Am to 03:00 Am

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@chefbites.com